"It is the province of knowledge to speak
and it is the privilege of wisdom to listen."
This course looks at the importance of listening skills, responding and questioning and how to use them to good effect in working, family, and personal relationships. It introduces participants to the core counselling skills which are fundamental to effective and productive communication, both verbal and non-verbal. The course also looks at the blocks which may inhibit our ability to deal effectively with people at all levels and also raises awareness of negative and prejudicial influences which can adversely affect communication and working relationships.
Participants will also learn skills which enable them to handle conflict more positively and constructively; challenge positively and effectively; give feedback and receive criticism constructively; and generally make a more effective contribution through their communication.