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Developing Assertiveness Skill

Communicating and dealing with people is an important and integral part of our lives - be it in work or in our social and domestic lives. At some stage we all face uncomfortable and difficult situations that could potentially lead to open or hidden conflict and hostility. This seminar examines behaviour that will enable the participant to deal with people constructively and effectively and create good productive communication internally as well as externally.

The workshop includes looking at fundamental issues with regard to assertive behaviour such as the difference between assertiveness and other behaviours like aggression. It explores the role of the voice and of body language and the reason why behaviour can become aggressive rather than assertive.

Participants will learn skills which enable them to handle conflict more positively and constructively; challenge positively and effectively; give feedback and receive criticism constructively; and generally make a more effective contribution through their communication.